Privacy Policy

1. About this policy

This policy explains what personal information Printvine collects, how we use it, and what choices and rights you have in relation to that data.

It applies when you browse the website, contact us, place an order, upload files, send messages through your portal, or otherwise use the Printvine service.

2. Who we are

Printvine is a digital print design service for businesses that need artwork prepared for print use, including products such as flyers, leaflets, brochures, posters and banner stands.

For privacy and data protection purposes, Printvine is the organisation responsible for deciding how your personal data is used in connection with the website and service.

The data controller is Nilesh Madhavji, trading as Printvine, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW. For any privacy query, email hello@printvine.co.uk.

3. The information we collect

The information we collect depends on how you use Printvine.

We may collect:

• Your name, email address, phone number and business details when you contact us or place an order
• Order details, billing information and service selections connected to your purchase
• Files, text, images, logos, briefs, comments and messages you upload or send through the portal
• Technical information such as IP address, browser type, device information and general usage data from the website or portal
• Records of communication with you about your order, enquiry or account

4. How we use your information

We use personal data to run the service properly and communicate with you about it.

That includes using your information to:

• Reply to enquiries
• Process orders and manage your account
• Review uploaded content and carry out design work
• Share proofs, handle revisions and send final files
• Take payment and manage order records
• Improve the website, portal and service experience
• Meet legal, tax, accounting or compliance requirements

We do not sell your personal data.

5. Why we are allowed to use it

UK privacy rules require us to explain the legal basis we rely on when we use personal data.

We usually process your data because:

• It is necessary to provide the service you have asked for, such as handling your order, proofs and sending the final files
• It is in our legitimate interests to run and improve the business, respond to enquiries, prevent misuse and maintain our systems
• We need to comply with a legal obligation, such as keeping certain financial or business records
• You have given consent where consent is the right basis, for example for optional marketing communications

6. Who we share it with

We only share personal data where there is a genuine business reason to do so.

This may include:

• Payment providers used to process transactions
• Hosting, storage, support or technical service providers that help us operate the website or portal
• Professional advisers or authorities where disclosure is legally required

Where third parties process data for us, we expect them to handle it securely and in line with data protection law.

7. Files and content you upload

Because Printvine is a design service, customers may upload files, artwork, logos, images, written content and project notes as part of the order process.

We use that material to review the brief, prepare proofs, manage revisions and complete the design work you have asked us to carry out.

You should only upload material you are entitled to use and share.

If any uploaded files include personal data relating to other people, you are responsible for making sure you have the right to provide that information for the purpose of the project.

8. How we protect your data

We take reasonable technical and organisational steps to help protect personal data against unauthorised access, misuse, loss or disclosure.

No online platform can promise absolute security, but we aim to use systems and processes that are appropriate for the type of information we handle.

9. How long we keep it

We do not keep personal data for longer than we need it.

How long we keep information depends on why we collected it, whether an order is active, whether we need it for records or legal reasons, and whether there is an ongoing customer relationship.

10. Your rights

Under UK data protection law, you may have the right to:

• Ask for access to the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete data in some situations
• Object to or restrict certain types of processing
• Ask for a copy of your data in a portable format where applicable
• Withdraw consent where we rely on consent

You also have the right to complain to the Information Commissioner's Office if you are unhappy with how personal data has been handled.

Printvine is registered with the Information Commissioner's Office. If you have a concern about how we handle your data, you can complain to the ICO at ico.org.uk.

11. Cookies and website usage

Printvine may use cookies and similar technologies to keep the website working properly, understand how people use it and improve performance over time.

You can usually manage cookies through your browser settings, although disabling some cookies may affect how parts of the site function.

12. Changes to this policy

We may update this Privacy Policy from time to time if the service, website, legal requirements or the way we use personal data changes.

The latest version will always be the version published on this page.

13. Contact

If you have questions about this Privacy Policy or want to exercise your data rights, please contact Printvine using the contact details shown on the website.